FAQs

  • About PreLicense.com

    How do I view the course catalog? 

    You can access the course catalog by selecting “Course Catalog” on the menu bar.  A map of the United States will appear for you to select your state.

    Where can I find information on my state’s prelicense education requirements? 

    PreLicense.com offers state requirements for each state. Go to the course catalog for your resident state and click on “State Requirements” link located at the top of the catalog description page.  

    Is PreLicense.com approved in my state? 

    PreLicense.com has courses available in most states.  Please check the PreLicense.com course catalog for the most current list of available state-specific courses.

    Does PreLicense.com offer pre-license training courses for my license type? 

    PreLicense.com provides insurance pre-license training courses for life, health, disability, accident and sickness, and property and casualty insurance; however, license types will vary by state.  Check PreLicense.com’s course catalog to view available courses in your state.

    Does PreLicense.com offer insurance continuing education courses? 

    WebCE, the parent company of PreLicense.com, offers insurance continuing education courses to insurance professionals and financial planners nationwide.  To order insurance CE courses, go to www.WebCE.com or call 877-488-9308

  • General Site Information

    What web browsers can I use to view the course?

    Click here for more information on PreLicense.com technical requirements

    Can I access my courses from any Internet connection? 

    Yes. PreLicense.com’s online courses can be accessed from any computer with an Internet connection. 

    How do I access my existing Prelicense.com account? 

    Click Sign In on the menu bar, and enter your Username and Password. If you have forgotten your password, follow the instructions given online or call us at 877-488-9310.

  • Purchasing Courses

    Can I order courses for other applicants under my account?  

    No.  The PreLicense.com course must be ordered under the name of the person who is taking the course.

    What are my payment options? 

    You may pay with a credit card or debit card, or you can mail in a personal check.  We accept all major credit cards: Visa, Mastercard, American Express, and Discover.

    Are there any additional fees not included in the course price? 

    Depending on the state, there may be additional fees for state roster reporting.  An additional fee may be applied to any orders that require expedited services. 

    How do I receive a receipt? 

    You may print your receipt immediately after providing payment. Order confirmations are also sent via email.  You can also access your receipt from your online account after the order has been made.

    What is Your Refund Policy? 

    If you are not satisfied with your course purchase, you will have three business days from the date of purchase to request a refund for any incomplete courses (if taking courses for Ohio, you have three days from "course activation").  Refunds will not be given to orders placed more than three days prior to the request.  Only incomplete course purchases will be refunded.  PreLicense.com's Exam prepCoach service and other added features including, but not limited to, printed Study Guides and Faststart materials, cannot be refunded.

  • Sign-In

  • General Course Information

    What are some of the unique features of a PreLicense.com course? 

    PreLicense.com’s interactive course features enhance the learning experience by reinforcing key points that are essential for passing the license exam.  PreLicense.com’s course features include:

    • Always Current Content:  Created and updated by our industry experts to follow each state’s most current exam outlines.
    • ExamPrep Coach: With our live coaching service, you get study plans and tips, supplemental materials, and your own experienced personal mentor to provide daily guidance and keep you on track.
    • 24x7 Mobile-Ready Access:  Available anytime and anywhere with Internet access
    • Helpful Study Aids: Video instruction, printable course materials, and progress tracking .
    • Unlimited Practice Tests (State Exam Tutor): Customizable quizzes on any topic(s) and timed state exam simulations with instant feedback

    Can I repeat the course? 

    Yes. You have unlimited access, for one (1) person, to all the content and practice exams for 90 days from the date of purchase.

    Does my course expire? 

    Yes. You have 90 days from the date of purchase to complete your course(s) and access the associated practice exams.

    ​Do you grant course extensions?

    PreLicense.com may give one 30-day course extension only when requested prior to the original expiration date.  Fees may apply.  Extensions may be requested by contacting customer service at 877-488-9310.

    How long will the course take to complete? 

    The total completion time will vary by state and by course type (line of authority). Most state outlines are the equivalent of 20 hours of study per line of authority, and some states have additional study requirements.

    To be successful on a licensing exam, all students should plan to study a minimum of 2-3 hours per day.  In doing so, a single line (such as Life-only) should be reviewed in no more than 7 days. A combined course (such as Life and Health) should be reviewed in no more than 14 days.

  • Pre-License Education Requirements

    Where can I find information on my state’s pre-license education requirements? 

    PreLicense.com offers detailed state requirements for each state including: course requirements, testing center locations and scheduling and licensing applications and fees.

    If you have not yet registered, go to the course catalog for your resident state and click on the “View Testing Requirements” link located at the top of the course listings.  If you are already enrolled, you may view the requirements at any time while studying your course by clicking "Resources", then selecting "State Requirements". 

  • Accessing the Course Material

    How do I access the course material? 

    To access your course material, click “Sign In”, and enter your userID and Password.  If you are having difficulty accessing your course material, please call us at 877-488-9310. 

    What course delivery options are available? 

    Our interactive courses are available online only. 

    Will the course be e-mailed to me? 

    No. Your course becomes available to you online immediately upon purchasing it, and can be accessed anytime through the Internet by logging into your account each time.

    Can I print my online course material? 

    Most states allow the material to be printed. If you are located in a state allowing printable material, you can print the course material by clicking the Print Lesson button in the top right hand corner of the navigation window. Printable study plans are also available on your "My Courses" page. Please view your state's requirements page in the course catalog for specific rules on printing material.

  • Exam Information

    What types of questions are in the PreLicense.com course? 

    Each PreLicense.com course contains a variety of practice questions that help you prepare for the state insurance license exam.  Our pre-license training courses include the following types of questions:

    • Quizzes:  End-of-chapter quizzes that help you evaluate your understanding of important subject matter and key points before moving on to another topic. 
    • Practice or Final Exam:  End of course exam that provides an overall assessment of your preparation for the license exam by testing your knowledge on each major section of the course.
    • Unlimited Practice Tests (State Exam Tutor): Customizable quizzes on any topic(s) and timed state exam simulations with instant feedback 

    How do I get access to my online exam? 

    Each lesson concludes with a review quiz.  Applicants must complete the online course material before they can access the PreLicense.com ​Practice or Final exam.  States that mandate an exam to earn a completion certificate will have a Final.  All others have a general Practice exam.

    What is the passing score on the PreLicense.com Final Exam? 

    If your state requires a final exam to qualify for a certificate of course completion, the passing score for the final exam varies by state.  For specific information on a particular state, please go to our course catalog and view the state requirements for your state. 

    Are the exams timed? 

    Some states may require timed final exams.  For specific information on a particular state, please go to our course catalog and view the state requirements for your state. 

    What happens if I do not pass my PreLicense.com Final Exam? 

    If you do not pass a course exam, the system will automatically give you the opportunity to retest online.  You will have unlimited retakes for 90 days from the date of purchase.

    Can I print the PreLicense.com Exams? 

    No.  Online exams or quizzes cannot be printed and must be answered online.   

  • Exam PrepCoach

    What is Exam prepCoach®?

    Exam prepCoach service helps you better prepare by teaming you with a member of our experienced coaching staff.

    Add coaching to get:

    • Study plans
    • Personalized one-on-one guidance
    • Helpful tips for passing the licensing exam
    • Daily live feedback

    How do I order Exam prepCoach?

    Exam prepCoach can be ordered by checking the box next to “Add Exam prepCoach for $10.00.” Exam prepCoach may not be available in all states, please check the course catalog for more details.

    If you have already purchased your course, you can add Exam prepCoach to an existing course by clicking the “ADD” button on your “My Courses” page.

    How long does the Exam prepCoach service last?

    Exam prepCoach service is based on establishing a study plan to guide students through their study and review of the course.  Study plans are typically 14 days or less, and coaches then assist with final review ​using Exam Tutor.

  • Exam Tutor

    What is Exam Tutor?

    Exam Tutor
    ® is an online practice exam product designed to simulate the state insurance exam, including topics covered, question types, and time allowed in the exam. It allows the student to create unlimited custom exams over any number of insurance exam topics.

    How do I order Exam Tutor?

    State Exam Tutor can be ordered by clicking “Course Catalog” on the left hand side menu.

    How long will I have access to the Exam Tutor service?

    You will have unlimited access to the Exam Tutor service for 90 days from the date of purchase.

  • Certificates of Completion

    How long does it take to get certificates of completion? 

    Online certificates are available in all states that permit, and can be printed immediately upon completion of the course, or anytime thereafter.  If your state does not allow online certificates, PreLicense.com will mail the certificates of completion within 2-3 business days.  Please note that there are some states that do not require certificates of completion.  For specific information on a particular state, please go to our course catalog and view the state requirements for your state. 

    Can I print my certificate of completion from the Internet? 

    Online certificates are available in all states that permit, and can be printed immediately upon completion of the course, or anytime thereafter. If your state does not allow online certificates, PreLicense.com will mail the certificates of completion to the permanent address on file.  Please note that there are some states that do not require certificates of completion.  For specific information on a particular state, please go to our course catalog and view the state requirements for your state.

  • Reporting Course Completions

    Does PreLicense.com report course completion results in my state? 

    PreLicense.com reports course completions in most states every week where required and/or permitted to do so.  Please note that there are some states that do not require the providers to report pre-license education course completions.  For specific information on a particular state, please go to our course catalog and view the state requirements for your state. 

  • Corporate Accounts

  • Privacy and Security

    Is your web site secure? 

    Yes. Any time you send or receive personal or credit card information, you will see a lock at the bottom of your browser indicating you are viewing a secure page and the data flowing to or from us will be encrypted. Additionally, the data stored on our computers is secured. We take standard precautions in seeking to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems.

    Where do I find Your Online Privacy Statement? 

    It is located within our Terms & Conditions at the bottom of the home page. 

    What personal information do you store about me? 

    We require your full name, address, daytime phone number and email address.

    How is my personal information used? 

    From time to time WebCE or its co-brand partners may send its customers information about products or services related to their profession.

    Is my personal information safe and secure? 

    Yes. We take precautions to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems. All profile information is stored on a secure and encrypted web page.

    How long do you maintain my account information? 

    Your course history is stored and available to you anytime online for a minimum of five years. 

    How do you use my email address? 

    Once you complete an order, we will send you a reminder of your login information and an order confirmation for your records. From time to time we may send our customers information about products or services related to their profession. If you do not wish to receive these messages, you simply uncheck the “opt in” from your profile. You may also let the customer service representative know at the time of your order that you wish to “opt out” if ordering by phone. We never sell the information we receive from our customers.

  • Career Placement

    Does PreLicense.com provide career placement services?

    No, PreLicense.com does not provide placement services to its students.

  • Grievance Policy

    Who do I contact if I have a concern or question about my course?

    PreLicense.com welcomes all questions and comments from students.  There are two ways you may contact PreLicense.com: by calling toll-free 877-488-9310 or by sending and email to [email protected].  All complaints and questions are addressed promptly by PreLicense.com's customer service staff.

  • PreLicense.com's Guarantee

    What is Your Guarantee?

    We guarantee that you will pass your license exam if you complete your course (all lessons and final/practice test) within 25 calendar days of opening the course, pass an Exam Tutor license exam simulation within 3 calendar days prior to your state exam date, and take the state exam within 10 calendar days of completing the course.
    If you have satisfied this criteria and you fail your state exam, contact PreLicense.com to submit your exam score report and we will reimburse you the prorated fees for the online exam prep course materials only. Additional charges for non-course features such as state filing fees, Exam prepCoach, printed Study Guides or Faststart materials are non-refundable.